The Technical Trainer role in Yardstick is responsible in building and enhancing the technical capability of both internal aftersales staff and external partners. This role is also responsible for ensuring that all field technicians are fully equip of technical knowledge related to installation, repairs and maintenance of the products. The ideal candidate must have strong understanding of technical matters for both theoretical and practical application.

Department: Technical Aftersales

Work Location: San Juan, Manila

Responsibilities:

• Conducts technical training programs for Standard Supply Studios in installation,
  repair and maintenance of the machines for internal and external technicians to
  ensure excellent aftersales service.
• Set up training programs and evaluates effectiveness of the programs through
  assessment results and observations. Also provides recommendation of
  intervention of actions plans.
• Always seek innovative method in the implementation of the training programs
  through various platforms
• Prepare Training materials and handouts for theoretical presentation.
• Coordinates new product machine line up with supplier for all related technical
  matter concerns.
• Support to manage the training cost and ensures the efficient use of company
  resources.
• Support to Set up training facilities for effective training results.
• Report Training results activities.

Customer Support & Issue Resolution

• Support escalated customer issues and complaints, ensuring prompt and
  satisfactory resolution.
• Support to maintain strong relationships with key clients, understanding their
  specific needs and expectations.
• Provide technical assistance and troubleshooting support to customers, both
  remotely and on-site when required.

Training and Knowledge Management

• Conduct regular training sessions for the aftersales service team to enhance their
  technical skills and product knowledge.
• Stay updated with industry trends, new coffee equipment models, and emerging
  technologies.
• Keep the team informed about changes in product features, warranty policies, and
  service procedures.
  

Qualifications:

• Bachelor's degree in a relevant field (e.g., Technical Engineering Course) or
  equivalent work experience.
  
• Strong technical knowledge of coffee equipment and related industry standards.
  
• With initiative to support problem-solving and decision-making skills.
  
• Exceptional communication and interpersonal skills, with the ability to interact
  effectively with customers and internal stakeholders.
  
• Proficient in using customer relationship management (CRM) software and other
  relevant tools like Microsoft Office / Google Workspace
  
• Flexibility to travel as needed for on-site support or training.

Interested candidates, please send and email with your Cover Letter and CV to people[at]yardstickcoffee.com.