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*FAQ

  • About Yardstick

    • When do you roast?

      • We roast almost daily with weekly deliveries to our cafes and online store.

    • Do you have light, medium and dark roasts?

      • We roast our coffees to maximize sweetness and to achieve balance with good acidity and body.

    • What is the difference between a blend and single origin?

      • A coffee is a single origin if it comes from a single farm or cooperative while a blend combines beans from different countries and locations. Our roasters try to bring out the best flavor for both.

    • What are your Secret Stash coffees?

      • Secret Stash are our limited release coffees. These coffees are not your occasional coffee. They're a treat to the senses.

    • How to brew my coffee?

      • Depending on what you'll use to brew your coffee, we have some suggested recipes here <link to brew guides>.

    • How long is your coffee good for?

      • Our coffee peaks 2-4 weeks within the roast date, and we suggest that you may be able to brew it best up to 60 days from the roast date.

    • How to dial in Golden Ticket beans for espresso

      • For Golden Ticket, we usually aim for a 1:2 ratio so for an 18g dose, we aim for a 36 grams extraction within 28-32 secs. If its extracting fast (less than 25 secs), you can grind finer and if it's taking longer than 36 secs, you can grind coarser on your grinder

    • You have Max's and Pancake House Collab? 

      • Yes we do! On selected branches, we provide their coffees with exclusive blends and signature drinks so please do try them out if you have the chance!

    • Do you have beans available in the cafe for purchase?

      • Yes, we do have our regular blends, seasonal coffees, and a limited assortment of equipment in our cafes. You may also shop for beans online here <link to products (beans)>.

    • Do you sell decaf coffee?

      • We have our decaf available seasonally. You may check our latest beans here <link to products (beans)>.

    • What is your best seller? 

      • Our best seller is the Golden Ticket Blend with taste notes of Milk Chocolate, Almonds and Caramel. Perfectly pairs with milk! 

If you prefer single origin filter coffees, we highly recommend checking our Coffee for home section for the latest coffees that we have here <link to products (beans)>

  • What machines are compatible with your Nespresso-compatible capsules?

    • Our capsules are compatible the following Nespresso® machines: Essenza Mini | Inissia | Pixie | Latissima One. They are also compatible with the Morning Machine.

  • Do you cater events for venues or coffee carts or something similar?

    • Yes! Learn more and inquire here <link to catering>.

  • Do you have any Coffee/ Barista classes?

    • Stay tuned on our social media channels as we announce the latest news and updates about coffee classes there. 

  • Cafes

    • What are your cafe operating hours?

      • Our cafe operating hours can be found here <link to cafes>.

    • Where are your cafes located?

      • Our cafe locations and operating hours can be found here <link to cafes>.

    • Can I reserve a table?

      • We practice free seating on all our branches so reservation would not be possible.

    • Do you have wifi and sockets in your Branches? 

      • Unfortunately, we dont have wifi in our branches so you have to provide your own connection but we have sockets available to charge your devices. 

    • Do you have parking space in Legazpi?

      • There is pay parking along Esteban St. but it's a first come, first serve basis, so we advise you to park somewhere nearby and walk if you plan on bringing a car.

    • How can I know more about the Flavor Bar? 

      • You can learn more about the flavor bar here <link to flavor bar>

  • Cafe Supply 

    • I am opening a restaurant/cafe. Do you supply coffees for wholesale?

      • Yes we do offer wholesale coffee. Learn more about it here <link to cafe supply (beans)>.

    • Do you sell espresso machines?

      • We carry La Marzocco and Rocket Espresso Machines here in the Philippines. We have a few home espresso machines and grinders available here <link to cafe supply (equipment)>.

    • I am looking for a machine for my cafe. Can you help?

      • Yes, we do offer various coffee equipment depending on your needs. Learn more about it here <link to cafe supply (equipment)>.

  • e-Store

    • What's your return and exchange policy?

      • Warranties
        • All of our products are covered under individual manufacturer warranties.
        • If a product you’ve purchased from us stops working due to a manufacturer defect, please let us know by getting in touch to hello@yardstickcoffee.com, and we will work with you to determine your warranty coverage.
        • Warranties do not apply to any coffee products, glass or ceramic items or parts, or defects arising from a buyer or user’s misuse of the product, negligence, lack of descaling, or failure to follow product instructions.
      • Exchanges & Returns
        • Our exchange and return policy will apply on a case by case basis. Items that are to be exchanged or returned, will require a proof of purchase within 5 days of purchase, the complete packaging that the item came with, and a valid reason. Please write to hello@yardstickcoffee.com.

    • Where is my order confirmation?

      • The order confirmation is sent to the email address used to create the order when your payment goes through. Please check your inbox and spam folder for an email from shop@yardstickcoffee.com.

    • Where do you ship? How long will it take?

      • We ship nationwide: Coffee, Milk, & Gear
      • Same-day shipping (NCR)
        •  Delivers on the same-day as the order. Cut-off is 4pm.
      • Local Delivery (NCR+)
        • Takes 2 - 5 business days
      • Provincial Delivery
        • Takes 4 - 14+ business days
      • Machine OrderS
        • NCR
          • Takes 1 -2 days for processing and for dispatch
        • Outside NCR
          • May take 2 - 3 weeks

    • What do I do if I receive an incorrect, incomplete, or damaged order?

      • Please reach out to us via email shop@yardstickcoffee.com. Let us know your order number and what your concern is and a team member will reach out to assist you.
    • Can I have my coffee pre-ground?
      • Yes just select the grind size you want when you're ordering your beans

    • Why is my bag of coffee opened with a sticker seal?

      • Don't worry! The coffee is still fresh but it's just ground to your order. Our roasters seal our beans before passing it on to our online store team. Right before dispatching, our online store team then grinds the beans based on your selection.

    • Can I add a note with the order? 

      • Yes you can! Please add it in the Order Notes field in the cart page before you checkout your order.

    • I need help with ordering coffee. How do I contact you?

    • Do you have installment payments on machines? 

      • Yes we do! We have Billease and Credit card installments for Security bank, AUB and Landbank cardholders for 3 months and 6 months via the online store. 
      • You can also explore multiple payment options upon checkout via Paymongo or Paypal. 

  • Subscription 

    • When can I expect my subscription beans to arrive?  

      • For New subscribers, you can expect it within 2-3 days from initial order and for succeeding months, we dispatch every 10th of the month so you can expect your order to arrive within 2-3 days after that day. 

    • I am having trouble paying and updating my HelixPay payment regarding my coffee subscription. Is there any way you can help me address this issue? 

      • Currently we are not using HelixPay any more as we have moved into our new Subscription system provider to serve you better. If you wish to continuously receive coffee beans every month, just subscribe to any of our Coffee Subscription programs <link to subscription> to be included in the new system. Feel free to reach out to us at shop@yardstickcoffee.com if you need any assistance with your subscriptions.