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FAQ

Answers to most common questions about products, orders, shipments, and payments.
About Yardstick
When do you roast? Plus

We roast almost daily with weekly deliveries to our cafes and online store.

Do you have light, medium and dark roasts? Plus

We roast our coffees to maximize sweetness and to achieve balance with good acidity and body.

What is the difference between a blend and single origin? Plus

A coffee is a single origin if it comes from a single farm or cooperative while a blend combines beans from different countries and locations. Our roasters try to bring out the best flavor for both.

What are your Secret Stash coffees? Plus

Secret Stash are our limited release coffees. These coffees are not your occasional coffee. They're a treat to the senses.

How to brew my coffee? Plus

Depending on what you'll use to brew your coffee, we have some suggested recipes here.

How long is your coffee good for? Plus

Our coffee peaks 2-4 weeks within the roast date, and we suggest that you may be able to brew it best up to 60 days from the roast date.

How to dial in Golden Ticket beans for espresso? Plus

For Golden Ticket, we usually aim for a 1:2 ratio so for an 18g dose, we aim for a 36 grams extraction within 28-32 secs. If its extracting fast (less than 25 secs), you can grind finer and if it's taking longer than 36 secs, you can grind coarser on your grinder

You have Max's and Pancake House Collab? Plus

Yes we do! On selected branches, we provide their coffees with exclusive blends and signature drinks so please do try them out if you have the chance!

Do you have beans available in the cafe for purchase? Plus

Yes, we do have our regular blends, seasonal coffees, and a limited assortment of equipment in our cafes. You may also shop for beans online here.

Do you sell decaf coffee? Plus

We have our decaf available seasonally. You may check our latest beans here.

What is your best seller? Plus

Our best seller is the Golden Ticket Blend with taste notes of Milk Chocolate, Almonds and Caramel. Perfectly pairs with milk! 

If you prefer single origin filter coffees, we highly recommend checking our Coffee for home section for the latest coffees that we have here.

What machines are compatible with your Nespresso-compatible capsules? Plus

Our capsules are compatible the following Nespresso® machines: Essenza Mini | Inissia | Pixie | Latissima One. They are also compatible with the Morning Machine.

Do you cater events for venues or coffee carts or something similar? Plus

Yes! Learn more and inquire here.

Do you have any Coffee/ Barista classes? Plus

Stay tuned on our social media channels as we announce the latest news and updates about coffee classes there.

Cafes
What are your cafe operating hours? Plus

Our cafe operating hours can be found here.

Where are your cafes located? Plus

Our cafe locations and operating hours can be found here.

Can I reserve a table? Plus

We practice free seating on all our branches so reservation would not be possible.

Do you have wifi and sockets in your branches? Plus

Unfortunately, we dont have wifi in our branches so you have to provide your own connection but we have sockets available to charge your devices.

Do you have parking space in Legazpi? Plus

There is pay parking along Esteban St. but it's a first come, first serve basis, so we advise you to park somewhere nearby and walk if you plan on bringing a car.

How can I know more about the Flavor Bar? Plus

You can learn more about the flavor bar here.

Cafe Supply
I am opening a restaurant/cafe. Do you supply coffees for wholesale? Plus

Yes we do offer wholesale coffee. Learn more about it here.

Do you sell espresso machines? Plus

We carry La Marzocco and Rocket Espresso Machines here in the Philippines. We have a few home espresso machines and grinders available here.

I am looking for a machine for my cafe. Can you help? Plus

Yes, we do offer various coffee equipment depending on your needs. Learn more about it here.

E-store
What's your return and exchange policy? Plus

Warranties

All of our products are covered under individual manufacturer warranties.

If a product you’ve purchased from us stops working due to a manufacturer defect, please let us know by getting in touch to hello@yardstickcoffee.com, and we will work with you to determine your warranty coverage.

Warranties do not apply to any coffee products, glass or ceramic items or parts, or defects arising from a buyer or user’s misuse of the product, negligence, lack of descaling, or failure to follow product instructions.


Exchanges & Returns

Our exchange and return policy will apply on a case by case basis. Items that are to be exchanged or returned, will require a proof of purchase within 5 days of purchase, the complete packaging that the item came with, and a valid reason. Please write to hello@yardstickcoffee.com.

Where is my order confirmation? Plus

The order confirmation is sent to the email address used to create the order when your payment goes through. Please check your inbox and spam folder for an email from shop@yardstickcoffee.com.

Where do you ship? How long will it take? Plus

We ship nationwide

Coffee, Milk, & Gear

Same-day shipping (NCR): Delivers on the same-day as the order. Cut-off is 4pm.
Local Delivery (NCR+): Takes 2 - 5 business days
Provincial Delivery: Takes 4 - 14+ business days

Machine Orders

NCR: Takes 1 -2 days for processing and for dispatch
Outside NCR: May take 2 - 3 weeks

What do I do if I receive an incorrect, incomplete, or damaged order? Plus

Please reach out to us via email shop@yardstickcoffee.com. Let us know your order number and what your concern is and a team member will reach out to assist you.

Can I have my coffee pre-ground? Plus

Yes just select the grind size you want when you're ordering your beans.

Why is my bag of coffee opened with a sticker seal? Plus

Don't worry! The coffee is still fresh but it's just ground to your order. Our roasters seal our beans before passing it on to our online store team. Right before dispatching, our online store team then grinds the beans based on your selection.

Can I add a note with the order? Plus

Yes you can! Please add it in the Order Notes field in the cart page before you checkout your order.

I need help with ordering coffee. How do I contact you? Plus

If you're having trouble ordering coffee, please feel free to reach out to us via email shop@yardstickcoffee.com.

Do you have installment payments on machines? Plus

Yes we do! We have Billease and Credit card installments for Security bank, AUB and Landbank cardholders for 3 months and 6 months via the online store. 

You can also explore multiple payment options upon checkout via Paymongo or Paypal.

Subscription
When can I expect my subscription beans to arrive? Plus

For New subscribers, you can expect it within 2-3 days from initial order and for succeeding months, we dispatch every 10th of the month so you can expect your order to arrive within 2-3 days after that day. 

I am having trouble paying and updating my HelixPay payment regarding my coffee subscription. Is there any way you can help me address this issue?  Plus

Currently we are not using HelixPay any more as we have moved into our new Subscription system provider to serve you better. If you wish to continuously receive coffee beans every month, just subscribe to any of our Coffee Subscription programs to be included in the new system. Feel free to reach out to us at shop@yardstickcoffee.com if you need any assistance with your subscriptions.