The Service Coordinator role in Yardstick provides customer support for coffee equipment concerns, coordinates service scheduling and repairs, manages parts, inventory, and service records, and works closely with technicians, finance, and management to ensure timely resolution and customer satisfaction.

Department: Technical Aftersales

Work Location: San Juan, Manila

Responsibilities:

• Provide assistance to customers either online or through phone calls by answering
  the queries and give preliminary diagnosis to possible causes of reported defects
  of coffee equipment.
• Help assess reported technical problems; determine proper solutions to resolve
  defects of equipment.
  
• Give service quotation to client
  
• Arrange schedule of service technician for the installation, maintenance and repair
  of machine and or preventive maintenance.
  
• Coordinates and tracks the purchase of parts from the head office / branches.
  
• Manages the maintenance of transaction records and the compilation of data on
  the use of equipment and services log report
  
• Assign Service technician for diagnostics and repair
  
• Works closely with the Service Technician for timely resolution of coffee machine
  concern
  
• Facilitate parts and/or hardware repair needed
  
• Document process thru Tarkie tasks reports for status reporting
  
• Conducts weekly inventory of machine parts and ensure accuracy of inventory
  according to theoretical usage and physical counts
  
• Reports unaccounted variance on parts to Finance and Aftersales Manager for
  immediate and necessary action
• Builds positive relationships with customers. Coordinates to management any
  concerns that may affect client-supplier relationship
  
• Updates record and coordinate to Finance on payment
  
• Cooperatively works with others, meets deadlines and arrive at work regularly and
  on time
  
• Takes care of the company assets and facilities
  
• Participate in cost saving initiatives of the company
  
• Strictly complies with all company policies, procedures, employee code of conduct,
  follows good hygiene and grooming standards, safety, health & environment
  programs, quality management system, etc.
  
• Performs other tasks needed from time to time that may be required and as
  deemed necessary to achieve company objective

Qualifications:

• Bachelor's Degree in Engineering major in Electronics, Electrical or any similar role
• Fresh graduate or minimum of 6 months to 1 year of experience in after-sales, customer support or coordination roles
  
• Good communication skills both verbal and written
  
• Strong interpersonal and communication skills for client engagement.
  
• Teamwork and collaboration abilities to work with cross-functional teams.
  
• Keen to details
  
• Familiarity with CRM software and client management practices.
  
• Computer literate (Proficient in MS Office, Word, PowerPoint)
  
• Proactive and create a positive experience for everyone
  
• Ability to multitask and manage time effectively under pressure.

Interested candidates, please send and email with your Cover Letter and CV to people[at]yardstickcoffee.com.