The Customer Information Representative role in Yardstick is responsible for ensuring the smooth customer interaction that answer and received all service-related concerns. This role also provides service reference code to clients and gets feedback for the

Department: Technical Aftersales

Work Location: San Juan, Manila

Responsibilities:

• Receive and log all service requests from clients and internal departments.
• Register all service request and concerns and provide Job Order reference number
  to clients for record tracking.
• Directly coordinates to Aftersales Manager or to Service coordinators for concerns
  that needs urgent attention.
• Provides update support to client’s inquiry or follow up for the related service
  request which has been raised by them thru Job Order reference number.
• Serve as the main contact point of all service request of all communication
  channel available (SMS, Viber, WhatsApp, Messenger, Email).
• Reports gathered customer feedback information to Aftersales Manager.
• Other Tasks
  • Assist in continuous improvement of administrative and service coordination
    processes.
  • Perform other duties that may be assigned by the Aftersales Manager.
  • Performs any other duties and responsibilities as requested by the Management.

Qualifications:

• Bachelor’s Degree in Business Administration, Engineering, or related field.
• Atleast 1–2 years of experience in customer service operation.
• Strong communication and interpersonal skills.
  
• Excellent organizational and multitasking abilities.
  
• Proficient in Microsoft Office and CRM tools.
  
• Customer-focused mindset with strong attention to detail.

Interested candidates, please send and email with your Cover Letter and CV to people[at]yardstickcoffee.com.