Terms and Conditions (La Marzocco and Rocket Espresso Machines)
Inclusions:
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Inclusive of a 1-year warranty, excluding the replacement of common wear and tear parts.
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Machine Walk-Through: Machine operation, maintenance procedures, and basic troubleshooting can be conducted in person or via video conferencing.
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Espresso Machine-exclusive freebies, including:
1 kg of coffee beans
1 grouphead cleaning brush
1 knock box
2 steaming pitchers
1 tamping mat
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Coffee Grinder includes free 1 kg of coffee beans.
Installation & Delivery:
Within NCR (Metro Manila): Free delivery and installation are provided for both domestic and commercial equipment.
Outside NCR / Provincial: Delivery, cargo fees, and installation fees will apply. The client is responsible for any incidental fees, including but not limited totransportation, lodging, and meals.
Warranty:
The machine comes with a 1-year warranty, excluding the replacement of common wear and tear parts.
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During the warranty period, service is provided free of charge.
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Please note that warranty coverage does not extend to issues resulting from tampering, abuse, improper maintenance, poor operating conditions, or misapplication by the end user.
For warranty service, please get in touch with our Service Concern Hotline at +63 916 229 7563.
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Initial diagnosis may be conducted through video conferencing to assist with your concern.
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Logistic and transportation charges, lodging, and incidental fees may apply for service requests outside our service center.
Service after the Warranty Period:
Standard service fees will apply.
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Logistic and transportation charges, lodging, and incidental fees may apply for service requests outside our service center.
Preventive Maintenance:
We strongly encourage our valued customers to get in touch with us for a preventive maintenance check after 6 months of continuous usage.
Please note that standard service fees will apply for this preventive maintenance service. Our dedicated team is ready to assist you in maintaining the quality and reliability of your coffee equipment.
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Take a moment to review the details, and if you have any questions or need clarification, please feel free to reach out. By purchasing this product, you agree to the Terms and Conditions indicated above.