General

• How do subscriptions work?
• Subscriptions ensure you never run out and don't have to worry about remembering to order. With a subscription, monthly payments and deliveries are automatic so it's super easy.
• How do I subscribe?
• Select a subscription here
• Can I pause my subscription?
• Need to skip a subscription for a month? Just go to the email of the subscription order you want to skip and click the “Skip” button on the bottom of that email.
• Can I cancel my subscription?
• Yes, you can cancel your subscription by clicking the “Cancel” button in your subscription emails 
• Once you’ve successfully canceled your subscription, we’ll still send any deliveries that you’ve already paid.
• When cancelling your YCC membership, return your card to the cafe and receive a cup of the brew of the day
• How can I pay?
• For credit/debit card payments, your account will automatically get charged each month and you won't have to do anything. Bank transfer will be processed once you proceed with the payment flow each month. You will get an email 3 days before you will be charged for card payments to notify you of the billing summary while you will get an email reminder to proceed with payment for bank transfers.
• Can I trust you with my card details?
• Your payment details are encrypted and stored by top payment technology providers. We do not have access to any of your payment details. The only information we have is the payment method you've selected.

Yardstick Coffee Club

• What is the Yardstick Coffee Club?
• The Yardstick Coffee Club is a coffee club, like no other. It’s 8 years in the making - and we decided to formalize something that our community has already been participating in, to further grow the community and also reward Club members. The YCC (for short) is a monthly subscription program giving you ways to interact with the community, our team and enjoy some rewards while doing so.
• Who is the Yardstick Coffee Club for?
• It is for anyone who enjoys coffee, be it a beginner, an enthusiast or even for our industry peers. It’s a coffee club that acknowledges that coffee drinkers enjoy visiting various cafes and roasters, without necessarily tying you down to a fixed coffee bean subscription. 
• How much is it to join the Yardstick Coffee Club?
• For our first batch of YCC members, you will enjoy a lifetime price of just PHP99 per month (U.P. 199 per month). 
• If you sign up now, you will get your own YCC membership card and a free cup of coffee on us! Plus, you immediately receive 800 points (can be used to get a 5% discount on your next coffee order) for the YCC rewards program for YardstickCoffee.com.
• Why get a YCC subscription?
• A YCC subscription will level up your Yardstick Coffee experience by:
• Members-only reward points on YardstickCoffee.com
• in-store savings in Yardstick Coffee retail shops
• Monthly virtual sessions with our roasting team
• free shipping every month via YardstickCoffee.com
• 10% discount on our coffee beans
• exclusive content such as recipes via our Digital Barista service
• first dibs on new product drops and YCC merchandise 
• participate and meet members via the Yardstick Coffee Club Telegram group
• discounted coffee from our partner cafes, and more!
• View the list of benefits here: yardstickcoffee.cc
• It’s the most flexible coffee subscription service, allowing you to pause or cancel your membership, without a minimum contract. 

• How do I participate in YCC’s rewards program?
• Step 1: Sign up for a YCC Membership in YardstickCoffee.com
• Make sure to order using the email address that will receive the perks
• Step 2: Wait for your Membership email
• You will be notified when you have been added to the club (may take 24-48 hours) 
• Step 3: Login to your account in yardstickcoffee.com
• Login using the email that you used to order YCC
• How can I earn points?
• You can earn points by completing actions listed in the earn points tab (ex. placing orders, following us on social media, etc.) For example, you earn 700 points when you order a 250g bag of Golden Ticket*
• How can I claim my YCC points?
• It’s very simple and straightforward. Login, click on the “Rewards” tab and you will see the list of all discounts you can redeem your points for. So you can greatly boost your savings. Points are redeemable within 90 days and will expire unless there is an active subscription. 
• How do I redeem cafe or in-store perks?
• Just show your YCC membership card and our cafe team will handle the rest.
• Don’t have your YCC card yet? We can give it to you the next time you pass by the cafe!
• I want to subscribe to coffee beans. Do I get that with a YCC membership?
• Coffee and Milk Subscribers comes with YCC memberships built-in. As YCC members, Coffee and Milk subscribers also get first dibs and a discount on our coffees.
• If you brew espresso at home, you may subscribe to our Golden Ticket or Blender Bender subscription plans. 
• I want to unsubscribe from my YCC membership. What should I do?
• Yes, you can cancel your subscription by clicking the “Cancel” button in your subscription emails 
• Once you’ve successfully canceled your subscription, we’ll still send any deliveries that you’ve already paid.
• When cancelling your YCC membership, return your card to the cafe and receive a free coffee on us as a good-bye gift

Coffee Subscription

• Can I order coffee without subscribing?
• Absolutely! You can order coffee from YardstickCoffee.com
• Why get a coffee subscription?
• Get coffee delivered straight to your doorstep, hassle-free.
• Save up to 15% by subscribing to our coffee bean subscription program. 
• Free delivery, every single time.
• How often will I receive the coffee beans?
• You will receive the coffee beans every month. 
• What coffees can I subscribe to?
• To start, we have two subscription programs:
• Subscribe to a monthly delivery of 250g Golden Ticket whole bean or 1kg Golden Ticket whole bean
• Subscribe to Blender Bender which is 1x 250 Golden Ticket whole bean plus 1x 250g seasonal Single Origin Espresso or Blend
• When will I receive my order? 
• Monthly subscribers of Coffee or Milk Subscriptions should expect their order to be dispatched on the next business day with a 3-5 business day shipping time for NCR+ orders