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Hiring: Service Technician

The Service Technician is in charge of conducting general maintenance and repairs of coffee machine equipment for our internal and external clients.

Location(s): San Juan

Salary: PHP 17,000-20,000 per month

Responsibilities:

  • Manage all demos, set-up and installation with our client
  • Conduct preventive maintenance of the machine
  • Troubleshooting, testing, repairing and servicing of the coffee machine 
  • Diagnosing errors or technical problems and determining proper solutions
  • Manage on-site installation, repair, maintenance and testing
  • Provides service and customer support during field visits
  • Give recommendations and briefing on repairs, diagnostics and equipment specifications
  • Coordinates with the Service Coordinator for works to be done and service quotation 
  • Facilitate parts and/or hardware repair based on service order
  • Accomplish detailed service reports
  • Document process thru Tarkie tasks reports for status monitoring
  • Builds positive relationships with customers by providing quality customer service
  • Cooperatively works with others, meets deadlines and arrive at work regularly and on time
  • Takes care of the company assets and facilities
  • Participate in cost saving initiatives of the company
  • Strictly complies with all company policies, procedures, employee code of conduct, follows good hygiene and grooming standards, safety, health & environment programs, quality management system, etc.
  • Performs other tasks needed from time to time that may be required and as deemed necessary to achieve company objective
    Ideal Candidates:
    • Graduate of any 4 year technical course
    • With 4 to 5 years or work-related experience in the same service setting
    • Knowledgeable in Coffee Machine troubleshooting and maintenance
    • Good communication skills both verbal and written
    • Detail oriented
    • Computer literate (Proficient in MS Office, Word,
      PowerPoint)
    • Proactive and create a positive experience for everyone
    • Honest and trustworthy
    • Able to work in high level of stress environments
    • Able to work on extended work hours, during holidays and peak season 

    Interested candidates, please send and email with your Cover Letter and CV to people[at]yardstickcoffee.com.