PHP
Hiring: Service Coordinator
The Service Coordinator is in charge for initial diagnosing and assigning service technician to clients to conduct general maintenance and repairs of coffee machine
equipment. This role serves as the main contact person of the clients regarding overall after-sales operations.
Location(s): San Juan
Responsibilities:
- Provide assistance to customers either on line or through phone calls by answering the queries and give preliminary diagnosis to possible causes of
reported defects of coffee equipment. - Help assess reported technical problems; determine proper solutions to resolve defect of equipment.
- Give service quotation to client
- Arrange schedule of service technician for the installation, maintenance and repair of machine and or preventive maintenance.
- Coordinates and tracks the purchase of parts from the head office / branches.
- Manages the maintenance of transaction records and the compilation of data on the use of equipment and services log report
- Assign Service technician for diagnostics and repair
- Works closely with the Service Technicians for the timely resolution of coffee machine concern
- Facilitate parts and/or hardware repair needed
- Document process thru Tarkie tasks reports for status reporting
- Conducts weekly inventory of machine parts and ensure accuracy of inventory according to theoretical usage and physical counts
- Reports unaccounted variance on parts to Finance and Sales Manager for immediate and necessary action
- Builds positive relationships with customers. Coordinates to management any concerns that may affect client-supplier relationship
- Updates record and coordinate to Finance on payment
- Cooperatively works with others, meets deadlines and arrive at work regularly and on time
- Takes care of the company assets and facilities
- Participates in cost saving initiatives of the company
- Strictly complies with all company policies, procedures, employee code of conduct, follows good hygiene and grooming standards, safety, health &
environment programs, quality management system, etc. - Performs other tasks needed from time to time that may be required and as deemed necessary to achieve company objective
- Graduate of any 4 year technical course
- With 4 to 5 years of work-related experience in the same service setting
- Knowledgeable in Coffee Machine operations and maintenance
- Good communication skills both verbal and written
- Detail-oriented
- Computer-literate (Proficient in MS Office, Word, PowerPoint)
- Proactive and create a positive experience for everyone
- Honest and trustworthy
Interested candidates, please send and email with your Cover Letter and CV to people[at]yardstickcoffee.com.