☕ Ordering & Payments

Where can I place an order?
You can shop online at store.yardstickcoffee.com. Our cafes also carry beans and merchandise, but please note that seasonal promotions and discounts are only available online unless otherwise stated.

What payment methods do you accept?
We accept credit cards, debit cards, and GCash. Please note that we do not accept cash or cash on delivery (COD) for online purchases.

Can I order machines online?
Yes! Machines available for purchase can be found at store.yardstickcoffee.com. We accept credit/debit cards and GCash. Metrobank credit card holders enjoy a 3-month installment plan. Cash payments are not accepted.

📦 Shipping & Delivery

Where is my order?
You’ll receive a tracking number via email once your order ships. If you haven’t received one, feel free to reach out to us at shop@yardstickcoffee.com or message us on Instagram or Facebook Messenger.

Do you offer same-day delivery?
Yes, we offer same-day delivery within Metro Manila, 7 days a week. Orders must be placed before 4 PM to qualify.

Is there a cut-off time for same-day delivery?
Yes, the cut-off time is 4 PM daily.

What is the delivery timeline?

• Metro Manila (Standard): 2–5 business days
  

• Provincial Areas: 4–14 business days
  Please allow extra time for deliveries to Visayas and Mindanao.

Ordering a machine?

For domestic machine purchases made online, please note that shipping fees will be shouldered by the customer. The cost is calculated based on the weight of the item and the distance to your delivery address.

Rest assured, we'll make sure your machine gets to you safe and sound!

Do you ship internationally?
Currently, we do not offer overseas shipping.

🔄 Issues With Orders

I received the wrong item. Can I request an exchange?
Absolutely—our apologies for the mix-up. Kindly send us a photo of the item and reach out within 7 days of receiving your order so we can assist you promptly.

My item arrived damaged. Can I request a refund or replacement?
We’re very sorry to hear that. Please send us photos of the damaged item so we can investigate and resolve it quickly:

• Coffee beans, milk, or merch: If the item was damaged in transit, we’ll send a replacement. Unfortunately, we can’t replace items damaged after opening.
  

• Machines or gear: We’ll escalate the issue to our tech team. If repair isn’t possible, we’ll process your refund.

📚 Others

Can you grind the beans for me?
Of course! Just select your preferred grind size from the dropdown menu when ordering.

Do you offer discounts or promos?
Yes! We offer seasonal promotions. Sign up for our newsletter to be the first to know. You can also join our Yardstick Coffee Club for exclusive discounts.

I’ve been a fan for years—can I get a discount?
Thank you so much for your continued support! While we don’t offer personal discounts, we encourage you to check out our seasonal promos and sign up for the Yardstick Coffee Club to unlock member-only perks.

How do I sign up for workshops or events?
You can sign up directly through our online store at store.yardstickcoffee.com.

I want to work at Yardstick. Where do I send my CV?
We’d love to hear from you! Please send your CV to people@yardstickcoffee.com.

🕘 Store Info & More

What are your operating hours?
Our online store is open 7 days a week, from 9 AM to 6 PM.

What are your café operating hours?

Legazpi Village (Flagship Café & Online Pickups)

• 📍 Address: Universal LMS Building, 106 Esteban Street, Makati, Metro Manila
  

• 🕒 Café Hours: 7:00 AM – 8:00 PM, daily
  

• 📦 Online Pickups: 9:00 AM – 4:00 PM, daily
  

• 🛵 Delivery Options:
  • Grab
  • Foodpanda
  • Pick-A-Roo (currently unavailable)

MOA Square

• 📍 Address: 2nd Floor, MOA Square, Pasay, Metro Manila
  

• 🕒 Operating Hours: 10:00 AM – 10:00 PM, daily
  

Opus Mall

• 📍 Address: Level 2, Maisonette, Opus Mall, Bridgetowne Blvd. cor. C5 Road, Ugong Norte, Quezon City
  

• 🕒 Operating Hours: 10:00 AM – 10:00 PM, daily
  

Otaku Room – BGC

• 📍 Address: Atmos Flagship Store BGC, 3rd Avenue, One Bonifacio High Street, Taguig
  

• 🕒 Operating Hours: 9:00 AM – 10:00 PM, daily
  

The Podium Mall (via The Daily Cut)

• 📍 Address: Ground Floor, The Podium, Ortigas Center, Mandaluyong, Metro Manila
  

• 🕒 Operating Hours: 10:30 AM – 10:00 PM, daily
  

Rockwell Power Plant Mall

• 📍 Address: Stall 227, Maisonette R2 Level, Rockwell Power Plant Mall, Makati City 1224
  

• 🕒 Operating Hours:
  • Monday – Thursday: 11:00 AM – 9:00 PM
  • Friday: 11:00 AM – 10:00 PM
  • Saturday & Holidays: 10:00 AM – 10:00 PM
  • Sunday: 10:00 AM – 9:00 PM
  

Salcedo Village (via Cartel Deli)

• 📍 Address: 119 L.P. Leviste Street, Salcedo Village, Makati, Metro Manila
  

• 🕒 Operating Hours:
  • Weekdays: 7:30 AM – 7:30 PM
  • Weekends: Until 8:30 PM
  

SM Aura

• 📍 Address: 4th Floor, SM Cinema, 26th Street corner McKinley Parkway, BGC, Taguig City
  

• 🕒 Operating Hours: 10:00 AM – 10:00 PM, daily
  

The Corner House – San Juan

• 📍 Address: P. Guevarra cor. Recto, San Juan, 1500 Metro Manila
  

• 🕒 Operating Hours: 8:00 AM – 10:00 PM, daily
  

Can I see your menu?

Yes! View our full café and coffee menu here: 

https://store.yardstickcoffee.com/pages/menu

Can I bring my pets?

Absolutely — we love furry friends! 🐶🐱 Feel free to bring your dogs or cats along. Just make sure they’re on a leash, wearing diapers, and are calm and respectful of other guests so everyone can have a great time. We can’t wait to meet your adorable companions!

Do you offer Wi-Fi and sockets?

• Wi-Fi: Our Wi-Fi is dedicated to in-store operations (POS and Spotify), so it may not be available for public use.
  

• Sockets: Yes, sockets are available for customer use.
  

Where are you located?
For same-day pickups, you may collect your orders from our Legazpi branch.

💼 Business Inquiries

Are you open to partnerships or collaborations?
Yes! We’re always open to exciting ideas. Kindly send your proposal to hello@yardstickcoffee.com.

I'm looking for a machine fit for my café business. What do you suggest?
We’d love to help you! For machines intended for business use, please email sales@standardsupplystudios.com so we can provide you with expert advice.

I have an event and I’m interested in your coffee cart. What are your packages?
We’re excited to be part of your event! Please email concierge@yardstickcoffee.com for our coffee cart offerings and packages.

I want to order coffee beans in bulk. Do you do wholesale?
Absolutely! For wholesale orders and pricing, please get in touch with kara@yardstickcoffee.com.

Help! I need a repair for the machine I bought — who should I contact?

No worries, we’ve got you! Please reach out to our tech support team at techsupport@yardstickcoffee.com and we’ll assist you as soon as possible.